Payment Methods
What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express at all 3 locations and for phone and online orders.
Is it possible to pay by check?
Yes. You are welcome to call us at the Denver store, 303.698.3838 or 800.950.2787 [ARTS], and make arrangements to mail us a check. Remember, however, your order will not be processed until payment is received.
When is my credit card charged?
Your card is charged just before we ship your order.
Credit Card Transactions
Is it safe to use my credit card online?
Yes, using your credit card at www.meininger.com is safe. We use Secure Sockets Layer (SSL) technology that encrypts your account information. Our store is PCI compliant.
Taxes
Do you charge sales tax?
We are required to collect sales tax for orders being shipped to locations in Colorado (2.9%). Because we have a store in Denver, we must also collect tax for orders being shipped to the city of Denver (3.5%) and within the RTD (1.2%). Orders shipping to Colorado Springs or elsewhere in El Paso county, must also pay the appropriate tax (2.5% for Colorado Springs and 1% for El Paso county with a PPRTA (1%).
Can I purchase items for resale through your online catalog?
Yes, you may buy items for resale as long as you furnish the appropriate tax license numbers. Within Colorado, but outside the cities of Denver, Colorado Springs and Boulder, you must furnish a Colorado state resale number. For Denver, Colorado Springs and Boulder, we require a city/county license or a city license, respectively. Please furnish the required tax information in the "Message" section of your order. Although tax will be automatically calculated initially, we will adjust the amounts before you are charged.
Pricing
Can I get a special discount for buying a large quantity of an item?
Quantity discounts are automatically applied to qualifying items.
Do you offer a student discount?
No. We offer the same low prices to all of our customers.
I am a teacher buying supplies for my school. Do I get any special pricing?
In an effort to promote art education, Meininger's has set up a special discount for both private and public schools. To qualify, the materials must be purchased with school funds, i.e. school credit card, check, or house account only. Purchases made with personal funds will be taxed, State form DR0137 "Claim for Refund" is available at our stores or online at colorado.gov and may be submitted to the state for reimbursement.
Catalog
Do you offer a printed catalog?
No, we do not offer a printed version of our art materials catalog. We are adding products continually to our online store. Please call us at 303.698.3838 or Contact us to ask about items not on our website. We carry over 80,000 different items, many are not featured in our web store.
Do you ever do special orders?
Meininger's does do special orders. Special orders are defined as orders of items not regularly stocked, unusual quantities of items, or custom products such as engraved pens or custom-built, stretched canvas. Special orders may take three to five weeks and you are responsible for shipping costs. Due to manufacturer's minimums, the order may not be placed immediately. We require prepayment (credit card number) and special orders are not returnable. Feel free to email us or call us at 303.698.3838 or 800.950.2787 [ARTS] for more information about your specific special order.
Shipping
How long will it take to receive my order?
Shipping time depends on where you live and the service level you select. Once we receive your order, it may take up to 48 hours to process. We encourage you to use UPS's Time in Transit calculator to determine the shipping time from zip code 80203 to your location. By adding the 48 hour processing time and time in transit information, you can approximate when you will receive your order.
How will I know that my order has been shipped?
In our Online Store, sign in using your email address and password, then click “View Order Status and History,” select the order and click “Track.” How do I track my order? You can track your package with UPS's tracking utility. Use the number beginning with "1Z" provided in your tracking details.
How much do you charge for shipping?
Most shipping charges are based on your order's subtotal. Please email us or contact us at 303.698.3838 or 800.950.2787 for next- and second-day shipment costs that are quoted and are based on weight and destination. Please refer to our Shipping policy for more detailed information.
Backorders
What happens if the product I ordered is out of stock?
Occasionally, we must backorder an item that is out of stock. If more than one item is backordered, we will wait until all items have arrived and ship a complete backorder via ground service at that time. Since shipping charges are figured based on the initial order's subtotal, any shipping charges for the backordered items will have already been paid for. No additional shipping charges will be added to that backorder.
Returns
What is your return policy?
Must have the original receipt. 30 DAY RETURN/EXCHANGE POLICY All qualified returns must be in sellable condition unless manufacturer defective. Cash refunds over $50.00 will be issued by company check to be sent out within 7-10 business days. EXCEPTIONS NO RETURNS OF Books, DVD's, Design & Craft Markers, Aerosols, Decorative Papers, Gift Cards, Special Orders, Custom Canvas Stretching, Clearance Items, Cut Items i.e., boards, paper, canvas, screen, cut squeegees, etc.) 7 DAY RETURN/EXCHANGE PERIOD Fine Pens, Technical Pens & Points 7 DAY UPGRADE PERIOD Projectors, Mat Cutters, Presentation Cases may be returned for upgrade, if available. Projectors may be returned for 20% stocking fee. For more information on how to complete a return, click here. If I buy something online, can I return it at one of your retail stores? Yes, Meininger's offers the same return policy for our online and in-store customers.
Retail Store
Do you have a retail store?
Meininger's, in addition to the online store, has three retail locations.
Denver
499 Broadway | Denver, Colorado 80203
303.629.3838 | 800.950.ARTS [2787] | FAX: 303.871.8676
M-F: 9am-7pm | Sat: 10am-5pm | Sun: Noon-5pm [MST]
Colorado Springs
201 So. Weber St. | Colorado Springs, Colorado 80903
719.578.8070 | FAX: 719.442.6523
M-F: 9am-6pm | Sat: 10am-5pm | Sun: Closed [MST]
Boulder
1135 Broadway St. | Boulder, Colorado 80302
303.444.3063 | FAX: 303.449.5854
M-F: 9am-6pm | Sat: 10am-5pm | Sun: Closed [MST]
Customer Service
Can't find the answer to my question?
You are encouraged to Contact us or call 303.698.3838 or 800.950.ARTS [2787] and we will respond to your question personally.
Can you recommend products?
Feel free to Contact us or call us at 800.950.2787 [ARTS] for any product recommendations or questions.
Employment
Is Meininger's hiring?
Check our Employment page for more information.
General
How do you pronounce 'Meininger'?
Meininger is a three-syllable name pronounced "mine in ger" (as in 'tiger') with a stress on the first syllable.
Services
Does Meininger's offer any services or just art supplies?
Yes, we offer airbrush diagnostic and repair services.
We also offer custom canvas stretching by a long-time Meininger employee. Choose from a variety of stretchers and canvas or linen both primed and unprimed. Call us locally at 303.698.3838 or 800.950.ARTS [2787] for details.
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