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FAQ


Curbside Pickup>
Products>
Retail Store>
Shipping>
Taxes/Pricing>

Payment Methods>
Returns>
Customer Service>
Services>
Employment>



CURBSIDE PICK-UP

Both our Denver and Colorado Springs locations are providing curbside pick-up orders for our customers. To complete your curbside pick-up order online, proceed through the check-out process by adding your Billing Address. Click "Bill & Ship to this Address" The next section will be 'Shipping Method' It will ask you to choose a shipping method for your order, please select "Curbside Pickup" and specify Denver or Colorado Springs in the order notes to complete your order for curbside.

If you don't feel comfortable giving us your shipping address feel free to use our address (499 Broadway, Denver, CO 80203) We know this is a little confusing but as long as you select 'Curbside Pickup' as your preferred shipping method your order will NOT be shipped, it will be waiting at the store for you to come pick it up.

DENVER: 303-698-3838 | 1-800-950-ARTS [2787]
Curbside Pick-up Hours: Monday-Saturday, 10am - 5pm

COLORADO SPRINGS: 719-578-8070
Curbside Pick-up Hours: Monday-Saturday, 10am - 5pm

Go to How To Shop With Us Now for more details on Curbside Pick-Up procedures.



PRODUCTS

Availability

We carry over 80,000 fine art, graphics, architectural, crafts, kids, fine pens, and gift items. We are continually updating and adding to our website, if you can't find the product you're looking for please let us know, we would be happy to locate the item in our store or in our warehouse for you and add it to your order. Recommendations? How-tos? Technical Info?

Contact us at ASK US ANYTHING>, 303-698-3838 or 1-800-950-ARTS [2787] we're here to help!

Desired Product Out Of Stock?

Please let us know what item(s) you need, that will ensure its availability. Our staff will contact you once the item is in stock.

For Shipping: We'll send it to you as soon as the item is available, if more than one item is on order, we'll ship once we have your complete order using UPS ground service. Shipping charges are figured based on the initial order's subtotal, no additional charges will be added after the original shipping charges.

For Curbside: If you are picking up an order we will notify you when your order is ready.

Do You Ever Do Special Orders?

Yes, special orders are defined as orders of items not regularly stocked, unusual quantities of items, or custom products such as our custom-built canvas.

Special orders may take 3-5 weeks, shipping costs do apply. Time sensitive orders may be subject to special fees. We require pre-payment and special orders are not returnable.

What is Proposition 65?

Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals. You can go to the Proposition 65 website and get more information about harmful substances and what they contain.

As many art supplies do contain harmful substances, please be very careful about how you store, use and dispose of any chemical substance. You can request a Safety Data Sheet for any product we sell at ASK US ANYTHING>, 303-698-3838 or 1-800-ARTS [2787]

Contact us at ASK US ANYTHING>, 303-698-3838 or 1-800-950-ARTS [2787] for your Special Order questions.



RETAIL STORE

We are OPEN. We also provide Curbside Pick-Up at both of our retail locations and Shipping from our Denver location.

Denver

499 Broadway | Denver, Colorado 80203 MAP>
303-698-3838 | 1-800-950-ARTS [2787] | FAX: 303-871-8676
Mon-Sat: 10am-5pm | Sun: Closed [MST]

Colorado Springs

201 So. Weber St. | Colorado Springs, Colorado 80903 MAP>
719-578-8070 | FAX: 719-442-6523
Mon-Sat: 10am-5pm | Sun: Closed [MST]



SHIPPING

Where Is My Order?

Please provide us with your email address, once your order has shipped we will email you the tracking information. You can then track your order using the carrier's tracking app.

How Long Will It Take To Receive My Order?

Shipping time depends on where you live and the carrier. Once we receive your order, it may take up to 48 hours to process.

We encourage you to use UPS's Time in Transit calculator to determine the shipping time from zip code 80203 to your location. By adding the 48 hour processing time and time in transit information, you can approximate when you will receive your order.

We currently ship within the lower 48 contiguous states.

Shipping Costs

Most shipping charges are based on your order's subtotal. Please contact us at ASK US ANYTHING>, 303-698-3838 or 1-800-950-ARTS [2787] for next- and second-day shipment cost quotes that are based on weight and destination. Please refer to our Shipping> page for more detailed information.

Sales Tax For Shipped Items

We are required to collect the sales tax based on where the customer takes possession of their purchased products.

For shipments within Colorado we are required to collect state sales tax (2.9%). Because we have a store in Denver, we must also collect tax for orders being shipped to the city of Denver (4.31%) and within the RTD (1.1%) for a total of 8.31% in Denver.

Orders shipping to Colorado Springs or elsewhere in El Paso county must also pay the appropriate tax (3.12% for Colorado Springs and 1.23% for El Paso county with a 1% PPRTA). With the 2.9% Colorado tax, Colorado Springs tax totals 8.25%.



TAXES/PRICING

Can I Purchase Items For Resale Online?

For resale or other tax deductible transactions please contact us via email at ASK US ANYTHING>, or by phone at 303-698-3838 or 1-800-950-ARTS [2787].

For first time use on a tax license or additional information on tax exempt purchases go to www.colorado.gov/pacific/tax/tax-exempt-purchases>

Do I Get A Special Discount For Buying A Large Quantity Of An Item?

Quantity discounts are automatically applied to qualifying items.

I Am A Teacher Buying Supplies For My School. Do I Get Any Special Pricing?

We love art teachers and art education! Meininger's has set up a special discount for both private and public schools. To qualify, the materials must be purchased with school funds, i.e. school credit card, or house account only.

Purchases made with personal funds will be taxed, State form DR0137 "Claim for Refund" is available at our stores or online at www.colorado.gov/pacific/sites/default/files/DR0137B_2019.pdf> and may be submitted to the state for reimbursement.

Do You Offer A Student Discount?

We offer the same low prices to all of our customers.



PAYMENT METHODS

We accept Visa, MasterCard, Discover, and American Express at both locations and for both phone and online orders.

*We no longer accept personal checks as payment*



RETURNS

Please have your receipt with the item, we only accept returns that have NOT been opened. The package must still be intact and in resalable condition.

Please refer to our Returns> page.

For more information on how to complete a return that will be shipped or mailed, Shipping Returns>.



CUSTOMER SERVICE

We are here for you, to answer your questions, to recommend products, to build kits, whatever you need we are here to make it easier for you. Please contact us at ASK US ANYTHING>, 303-698-3838 or 1-800-950-ARTS [2787] and we will respond to your question personally.

Can you recommend products?

Please contact us at ASK US ANYTHING>, 303-698-3838 or 1-800-950-ARTS [2787] for any product recommendations or questions.



SERVICES

  • Airbrush diagnostic and repair
  • Fine pens troubleshooting and pen cartridge replacements
  • Fine pens cleaning
  • Custom canvas stretching


EMPLOYMENT

Is Meininger's hiring?

For information about employment at Meininger's, please refer to our Careers> page.

How Do You Pronounce 'Meininger'?

Meininger is a three-syllable name pronounced "mine in ger" (as in 'tiger') with a stress on the first syllable.


Questions?

ASK US ANYTHING>

DENVER: 303-698-3838 | 1-800-950-ARTS [2787]
COLORADO SPRINGS: 719-578-8070